1. Introduction

Welcome to Pro Tech Info Pte. Ltd. ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our AI-powered customer service assistant, the 'Customer Support AI Agent' ("Service"). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Service.

2. Description of Service

The Customer Support AI Agent provides automated customer support through AI technology. It assists users with inquiries, troubleshooting, and service information. The Service is designed to provide helpful, accurate information but may have limitations in complex situations.

3. Acceptance of Terms

By using our Service, you affirm that you are at least 18 years old and capable of entering into legally binding contracts. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. User Responsibilities

• Accurate Information: You agree to provide accurate and complete information when interacting with the Service.
• Lawful Use: You agree to use the Service only for lawful purposes and in accordance with these Terms.
• Prohibited Conduct: You shall not use the Service to transmit any material that is unlawful, defamatory, obscene, offensive, or otherwise objectionable.

5. Data Protection and Privacy

Your privacy is important to us. By using the Service, you consent to the collection, use, and disclosure of your personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 (PDPA) of Singapore. We are committed to implementing measures to ensure the security of your personal data and to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. For more information, refer to our Privacy Policy.

6. Intellectual Property

All content generated by the Service, including text, graphics, logos, and software, is the property of Pro Tech Info Pte. Ltd. and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes. Any other use without our written consent is prohibited.

7. Disclaimers and Limitations of Liability

• Accuracy of Information: We do not warrant the completeness or accuracy of AI-generated responses. The Service is provided on an "as-is" basis.
• Limitation of Liability: To the fullest extent permitted by law, Pro Tech Info Pte. Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after changes constitutes your acceptance.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Disputes shall first be resolved through mediation at the Singapore Mediation Centre. If unresolved within 60 days, they shall be referred to arbitration in Singapore under SIAC rules.

10. Contact Information

For any questions or concerns regarding these Terms or the Service, please contact us at:

Pro Tech Info Pte. Ltd.
18 Cross St, #02-101, Singapore 048423
[email protected]