Frequently Asked Questions

VenturaCloud is an AI-powered customer service platform that provides multi-channel chatbot support. It's designed to be your next best employee - always on and always caring.

The platform offers seamless customer support across multiple channels including Facebook, Instagram, WeChat, Telegram, WhatsApp, and Web widget.

VenturaCloud helps businesses transform their customer experience through intelligent AI chatbots that can handle customer inquiries 24/7, generate leads, and provide consistent support across all your digital touchpoints.

VenturaCloud supports multiple channels to meet your business needs. The platform includes: Web Widget, WhatsApp, Telegram, Facebook, Instagram, and WeChat.

Channel availability depends on your subscription tier - Enabler plan includes Web widget only, Lite plan includes Web widget and Telegram, Smart plan includes Web widget, WhatsApp, Telegram, Facebook, and Instagram, while the Royal plan includes Web widget, WhatsApp, Telegram, WeChat, Facebook, and Instagram.

Using VenturaCloud is simple with our 4-step process:

1) Create Subscription - Start with your domain and select a plan for your first bot

2) Auto Knowledge Base - We automatically scrape your entire domain to build your knowledge base

3) Enrich with PDFs - Upload additional PDFs to strengthen your bot's knowledge

4) Deploy Multiple Bots - Use one knowledge base to power bots across our supported platforms

VenturaCloud offers four pricing tiers:

• AI Enabler (RM888/year) - Web widget support only, upload up to 10 pages of PDF content

• Lite (RM1,188/year) - Web widget and Telegram support, upload up to 100 pages of PDF content

• Smart (RM2,688/year) - Multi-channel support: Web widget, WhatsApp, Telegram, Facebook, and Instagram, upload up to 200 pages of PDF content

• Royal (RM4,488/year) - Multi-channel support: Web widget, WhatsApp, Telegram, WeChat, Facebook, and Instagram, upload up to 2000 pages of PDF content

All plans include unlimited AI interaction tokens, unlimited lead generation, and automatic content sync from your website.

VenturaCloud automatically scrapes your entire domain to build your knowledge base. This means we analyze your website content to understand your business, products, and services.

You can then enrich this knowledge base by uploading your own PDF documents to provide more detailed information to your chatbot.

This allows you to include product manuals, FAQs, training materials, or any other documentation that will help your chatbot provide better, more accurate responses to customer inquiries.

Each domain gets its own subscription workspace with a dedicated knowledge base.

All bots deployed under that subscription share the same domain-based knowledge base, but each bot deployment requires its own separate plan and billing.

This allows you to have multiple bots across different channels while maintaining consistent knowledge.

Unlimited tokens mean there are no restrictions on how many conversations or interactions your chatbot can have with customers.

Unlike many AI platforms that charge per message or conversation, VenturaCloud allows unlimited AI interactions within your chosen plan, ensuring your chatbot can handle any volume of customer inquiries without additional costs.

VenturaCloud is designed for various business types including:

• Services Industry

• Enterprise Internal Technical Support

• Communities

The platform is particularly effective for businesses that need 24/7 customer support, lead generation, and multi-channel presence across social media and e-commerce platforms.

No technical knowledge is required! VenturaCloud is designed to be user-friendly with a simple 4-step setup process.

The platform automatically handles the technical aspects of knowledge base creation and bot deployment, making it accessible for businesses of all technical levels.